Support

Frequently Asked Questions

In the exercise area of the app, what does it mean when it says performed 0/1, 1/1, 1/2, etc?

Sometimes your clinician may recommend that you perform a batch of exercises several times throughout the day, rather than completing them all in one go. This is how we communicate that. For example, your clinician may recommend that you complete three batches of 4 'sets' of 8 'reps' throughout the day.

What are 'sets', 'reps' and 'holds'?

'Sets', 'reps' and 'holds' are a universal way to explain how to perform exercises. A 'rep' is one single repetition, from the start position, through the movement displayed, and back to the start position. A 'set' is a group of repetitions carried out one after another without a significant pause. A 'hold' is only used for certain exercises such as stretches, when your clinician will want you to 'hold' the position for a certain period of time. If a 'hold' is not needed the hold period will be set to 1 second.

What if I can’t perform the exercises that have been recommended?

Sometimes you will not be able to complete the exercises that have been recommended by your clinical team. Simply log whatever exercise you are able to perform. If you don't feel able to perform any, don't log any. Any gaps in your exercise history can be discussed with your clinical team in your next physical or virtual appointment.

How should I take my ‘benchmark’ photos?

Benchmark photos should be taken of your UN-INJURED joint. They are used to get you comfortable with taking mobility photos when you first use MobilityHub©. They are also used to compare the mobility of your injured joint with the mobility of your un-injured joint. You should take them in exactly the same way as normal mobility photos. Just be sure to take them of your un-injured joint instead.

How should I record the exercises that I do?

Recording the exercises that you do is a simple process and only takes a matter of seconds. When MobilityHub© lists exercises on your daily to-do-list and they don't have a tick next to them, just click 'complete my exercises' or on the exercise icon at the bottom of the page. You will now see all of the exercises to be completed that day, one beneath the other. To record a 'set' of exercises click on the + sign until you reached the correct number of sets, then click 'log'. You can log one set at a time throughout the day as you complete them, or log them all at once. What's a set you ask... we answer this in the FAQ under 'what are sets/reps and holds?

What if I log something incorrectly?

If you log an inaccurate comfort score, or you feel differently later that day you can easily 'update' your score in the same way that you normally do it. If you enter too few exercises you can simply log more. If you enter too many exercises your clinicians will think you've been busy as we do not currently have the function to remove exercises. To prevent you from logging incorrect mobility images we ask you to confirm each image at every step, and then show you the images one final time before you send them. You can opt to take different ones at each step.

How can I take mobility photos of myself?

Photos usually need to be taken from at least 2 metres distance in order to make sure that all relevant joints are clearly within the image. The easiest method is therefore to ask a friend, relative or carer to take the photos for you. If this is not an option you will need to set your phone onto 'selfie mode' with a 5 or 10 second timer. Support your phone on a phone stand or against an object, so that you can see all of your relevant joints in the image on screen when standing 2 metres away.

How can I track my progress?

To keep track of your progress go to 'home' on MobilityHub© and next to the 'Daily checklist' tab you will see a 'My progress' tab. Click that and you will see your recent exercise history. Under the date range you will see the words: Exercises, ROM and Comfort score. Clicking on each of these headings will show your progress related to each of these areas. If you have not been asked to provide information related to one or more of these, there will be nothing to display here.

How should I take my mobility photos?

Mobility photos can be used to indicate your range of motion which helps clinicians to see whether you are progressing through your recovery as expected. Whenever you are asked to submit mobility photos you should submit two images of the same joint. One of the joint fully flexed (or bent) and one of the joint fully extended (or straightened). Take images of yourself which clearly show all of the relevant joints. For example, if your injury is to your elbow and you are asked to take images of your elbow you should make sure that your shoulder, elbow and wrist are all clearly visible in the image.

When is it best to have a face-to-face appointment?

Our MobilityHub© platform is not designed to replace clinicians, and we cannot diagnose your injury or condition. It is best to first consult a clinical professional. MobilityHub© can then help you to stay connected with your clinical team, showing you what activities have been recommended for you each day by your clinicians, as well as providing them with insights about your progress in between physical or virtual appointments.

Is it free?

While we are committed to democratising healthcare we can do a better job of that if we have funds that we can invest in new innovations. Our MobilityHub© app is free for patients when they are treated by a clinician who has an account with us.

How can I change my notification settings?

To change your notification settings just click on the settings icon in the top right corner of your MobilityHub© app (it looks like a cog). You can then toggle whether you want to receive a daily comfort level reminder, and a weekly mobility photo reminder by clicking on the switches at the right of the page. To set the time of the daily comfort reminder click on the time, change it to your desired time, and click 'ok'. To leave the setting area click on the 'X' in the top right corner of the page.